FAQs
Frequently asked questions about FoodSight's AI-powered food waste tracking system. Learn about hardware, software, pricing, and more.
General Questions
Will my staff need training?
No. Scrappy works automatically—staff just throw waste in the bin as normal. The AI does all the tracking. Zero behavior change required.
How quickly will we see results?
Most kitchens see measurable waste reduction within 2-4 weeks. The data reveals quick wins immediately—like overproduction patterns or prep waste hotspots.
What if we have multiple locations?
Perfect. Our dashboard lets you compare sites, benchmark performance, and roll out best practices across your portfolio. Many customers start with 1 site and scale to 50+.
Is this just another dashboard nobody will look at?
We send automated daily/weekly reports to your inbox with the key insights. No login required. Plus, our service tiers include strategy sessions where we analyze your data with you.
Common questions about pricing
What's included in the hardware cost?
The €399/month per sensor includes the Scrappy hardware unit, professional installation, ongoing maintenance, and automatic software updates. There are no hidden fees for the hardware itself.
How many sensors do I need?
Most kitchens need 1-3 sensors depending on layout. Typically, you'll want one sensor per main waste disposal point. During your consultation, we'll assess your kitchen and recommend the optimal setup.
What's the minimum contract length?
We require a minimum 1-year contract. This allows enough time to establish baseline data, implement changes, and see meaningful waste reduction results. Most customers see positive ROI within 3-6 months.
Are there any additional fees?
Delivery and installation fees are not included in the monthly price and vary by location. We'll provide a full quote including all costs before you commit. There are no surprise fees after installation.
Can I upgrade my service level later?
Yes, you can upgrade your service level at any time. The new rate applies from your next billing cycle. Downgrades can be made at contract renewal.
What's the 30-day money-back guarantee?
If you're not satisfied with FoodSight within the first 30 days, we'll refund your first month's payment and remove the hardware at no cost. We're confident you'll see value immediately.
Do you offer discounts for multiple sites?
Yes, we offer volume discounts for organizations with multiple locations. Contact our sales team for a custom quote based on your portfolio size.
What payment methods do you accept?
We accept bank transfer, direct debit, and all major credit cards. Enterprise customers can arrange purchase orders and custom billing arrangements.
Have more questions?
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